Return & Refund Policy
Last updated: July 2026
Refund Policy
At Armay Homes, customer satisfaction is our priority. Refunds are issued only under specific conditions as outlined below.
Return to Origin (RTO)
If an order is returned to us due to an incomplete address, non-availability, or refusal to accept, shipping charges will be deducted from the refund.
Damaged / Wrong Product
Refunds are applicable only if the product is damaged or incorrect, and reported within 48 hours of delivery along with a valid unboxing video.
Missing Product
If any item is missing from your order, inform us within 24 hours of delivery with a photo and video of the parcel. Once verified, we will issue a refund or replacement.
Non-Refundable Cases
We do not offer refunds for delays caused by courier partners, or for minor variations in colour or texture that occur due to the handmade nature of our products.
Return Policy
At Armay Homes, we take pride in the quality of our products. However, if you receive a damaged, defective, or incorrect item, we're here to help.
Return Eligibility
Returns are only accepted for damaged or wrong items.
Timeframe
You must notify us within 48 hours of delivery.
Proof Required
An unboxing video is mandatory for all return requests.
No Returns
We do not accept returns for change of mind, or for minor colour/texture variations due to the handmade nature of our products.
To request a return or refund, contact us with your order details and video proof.
armayhomes@gmail.comThis page reflects Armay Homes' own return & refund practices as provided. It's a general template, not legal advice — worth a quick review by a professional to make sure it matches local consumer-protection requirements.