Privacy Policy

1. Information we collect

When you browse our website, create an account, or place an order, we may collect the following types of information:

• Contact details — your name, email address, phone number, and shipping/billing address.
• Order information — items purchased, order value, and order history.
• Payment information — handled directly by our payment gateway partners; we do not store your full card or bank details on our servers.
• Device & usage information — browser type, IP address, pages visited, and general shopping behaviour on our site, collected automatically to help us improve the experience.
• Communications — any messages, enquiries, or feedback you send us through our contact form, email, or social media.

2. How we use your information

We use the information we collect strictly to run our store and serve you better. Specifically, we use it to:

• Process and fulfil your orders, including shipping, billing, and order updates.
• Respond to your questions, requests, and customer support enquiries.
• Send order confirmations, shipping notifications, and — only if you've opted in — occasional updates about new products or offers.
• Improve our website, products, and overall shopping experience based on how our store is used.
• Detect and prevent fraud, abuse, or unauthorised transactions.
• Meet legal, tax, and accounting obligations where required.

3. Cookies & tracking technologies

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. Cookies help us with:

• Keeping items in your cart as you browse.
• Remembering your login and checkout details for a smoother experience.
• Understanding which pages and products are most popular, so we can improve our store.

You can choose to disable cookies through your browser settings, though some parts of the site — like checkout — may not work correctly without them.

4. Payment security

All payments made on our website are processed through trusted, industry-standard payment gateways. These providers use encryption and their own security protocols to protect your payment details during every transaction. We do not store your complete card number, CVV, or banking passwords on our own servers at any point.

5. Sharing & third parties

We never sell your personal information. We may share limited information only where it's necessary to run our business, such as with:

• Shipping and logistics partners, to deliver your order to you.
• Payment gateway providers, to securely process your transaction.
• Service providers who help us run our website, send emails, or provide customer support — all bound to keep your data confidential.
• Government or legal authorities, only if required by law.

6. Data storage & security

Your information is stored on secure servers, protected with reasonable technical and organisational safeguards designed to prevent unauthorised access, loss, or misuse. While we take data protection seriously, no method of transmission or storage over the internet is ever 100% secure, and we encourage you to also take care to protect your own account details.

7. Your rights & choices

You're always in control of your information. You can:

• Ask us what personal information we hold about you.
• Request corrections to inaccurate or outdated details.
• Ask us to delete your personal information, subject to any legal or accounting requirements to retain certain records.
• Opt out of marketing emails at any time, using the unsubscribe link in any promotional email or by contacting us directly.

To exercise any of these choices, simply write to us at the email address below.

8. Children's privacy

Our website and products are intended for a general audience and are not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal and operational reasons. Any updates will be posted on this page with a revised "last updated" date. We encourage you to review this page periodically.